We take great pride in our reputation for quality and excellent value. To ensure the best shopping experience, all L'eaine Skincare products are individually hand-checked before they are sent for shipping. If you are not entirely satisfied with your purchase(s), simply send us a return request at firstname.lastname@example.org. L'eaine Skincare will review all requests on a case by case basis, reserving the right to either (a) Replace the item with a new item of the same original order or (b) Full refund in credit for use on www.leaineskincare.com
What if I buy a wrong item that I’ve received and would like to exchange for another item?
At L'eaine Skincare, we want to make sure you get the correct products! It's okay to change your mind on your purchase(s). Just make sure the item to be exchanged is unused and in its original condition. Kindly drop us an exchange request at email@example.com to include your contact details, order confirmation number and the name of the item to be exchanged for. Upon the approval of return requests, the following courses of actions are available:
Replace the returned item with a new item of the same value as the original order or
Replace the returned item with a new item of a higher value than the original order. In this case, customers have to top up the difference in the value of the item to be returned, and the item to be exchanged.
A token amount (10% of order value) will be levied as a processing fee to exchange a non-defect item.
I’ve received broken/ leaked / incorrect item
In the event that you have received a defective item, rest assured that we will send you a replacement product.
In your e-mail, kindly provide a clear snapshot of the defect area for our reference. Once you've received a confirmation mail from us, please proceed to return the mail to our address at: 21 Woodland Close #05-31 Primz Bizhub Singapore 737854. Please rest assured that postage fees will be fully absorbed by us.
Can i return a Sale Item?
In the event that L'eaine Skincare holds a sale (online or live bidding), please take note of the following:
For online sales, all items applicable for sale will be available under "Sale" or any other promotional tab.
All items sold during the sale, either online or a physical sale, are considered final and returns of items for exchange, store credits and refunds will not be accepted.
In the event that your parcel is returned to us for the following reasons, you will be required to top up for necessary postage:
b) Incorrect/Insufficient Address
c) Bulky parcel
d) Moved or No such name/company
e) Refused/Unable to deliver
f) Others - A snapshot will be provided for your reference
In the event that our team has made an error resulting in any of the above, please rest assured that the re-delivery costs will be fully absorbed by us.