Shipping Policy

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Note: Shipping times may be delayed due to the current COVID-19 situation worldwide.

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Do you ship to my country?

Yes! We ship internationally to anywhere in the world via Easyparcel. 

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For shipments within Singapore, courier collection every Monday and receive in every Wednesday or Thursday. 

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What are the shipping methods and rates?

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L'eaine Skincare requires 1- 6 business days (excluding weekends and public holidays) to dispatch your order. The estimated delivery time is from the date shipped, not necessarily the date of the order. The delivery methods are stated below with the estimated delivery times. Please note that these are estimated delivery times and L'eaine Skincare is not able to guarantee delivery dates.

 

Local Delivery (Singapore) 

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Free delivery when purchasing above S$60. The standard flat rate at $4.5 for purchase below S$60.

Courier tracking number and photo proof of delivery will be given. Once you receive information from us, estimate delivery in 2 - 3 days.

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International Delivery (Rest of the world)

 

Free delivery for purchase above S$100. Estimate delivery in 3- 15 days. 

Courier tracking number and photo proof of delivery will be given.

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All products would be delivered via Aramex or TNT at a flat rate of $28. International shipping is free with minimum spending of $100 SGD. Articles will come with a tracking number. Please expect a delivery period of 3-15 working days.

Aramex or TNT may collect an import tax/duty on behalf of your tax authorities. 

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Restrictions

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Our Standard Courier Service aims to deliver your package within 2- 7 business days, however, do note that with the exclusions of Sundays and Public Holidays, it may take up to 4 business days to reach you. There will be an additional charge of S$4.50 for redelivery in the event of a failed delivery. As the delivery provider may not call before delivery, please ensure that there is someone to receive your package at your delivery address. 

 

How do i choose my shipping method?

You will be given options to choose from at the checkout page. The respective costs (if applicable) will be reflected on your final payment amount.   

 

Can you ship my order out immediately?

Yes. Please WhatsApp 85003796 for urgent deliveries. 

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I have not received my order… what should i do?

 

For Courier deliveries (the tracking website link will be given for you to check) Please wait at least 24 hours after the item(s) have been sent/posted for tracking details to be available .

 

For international mails: Kindly head to the link we sent you to track your parcel. Please wait at least 24 hours after the item(s) have been sent/posted for tracking details to be available 

 

An item is missing from my parcel/ i have received the wrong item.

We apologize for sending you an incomplete order. Please contact us at 85003796 to request for a replacement. All extra shipping charges will be fully borne by L'eaine Skincare.

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